Frequently Asked Questions

At Cyber Shield IT, what sets us apart is our unwavering commitment to excellence and our relentless pursuit of providing unparalleled IT solutions. With our diverse team of highly skilled professionals, we approach each client’s unique challenges with innovative thinking and a customer-centric focus. We take the time to understand their specific needs and business objectives, tailoring our services to deliver transformative results.

Our track record of successful IT consulting engagements across various industries demonstrates our ability to drive real impact and value for our clients. Moreover, our strategic approach to IT planning and implementation ensures seamless integration of technologies, empowering businesses to thrive in the digital landscape.

With a deep understanding of the importance of cybersecurity, we go the extra mile to safeguard our clients’ digital assets and protect them from evolving cyber threats. Our strong relationships with ERP solutions and other vendors allow us to deliver integrated IT services that maximize our clients’ investments and boost overall efficiency.

At Cyber Shield IT, we don’t just offer services; we forge powerful partnerships with our clients, supporting them throughout their digital transformation journey and beyond. Our customer-focused approach and agile strategies position us as a trusted ally, enabling businesses to navigate the complexities of the digital world with confidence and achieve sustainable growth. When you choose Cyber Shield IT, you choose a technology partner that is driven by results, committed to excellence, and dedicated to empowering your success.

Fully Managed IT Services – Cyber Shield IT monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.

Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.

By leading with IT strategy and compliance guidance, Cyber Shield IT fills two major gaps in the IT provider industry. This expertise helps clients:

• Save time, money, and increase profitability.
• Reduce employee frustration and improve team morale.
• Solidify defenses against data breaches, ransomware attacks, and legal exposure.
• Lower cybersecurity and compliance risk

Core Services are fixed, baseline foundational resources included in every Fully Managed IT Service Level Agreement.

• Virtual CIO (vCIO) – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
  Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency.
• Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
• Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
• We will also answer questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
• This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
• Procurement Services – Cyber Shield IT sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine.
  Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.

If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.

Cyber Shield IT is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.

This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.

We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.

Our Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.

Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.

The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.

Operationally mature organizations in the following verticals:

• Professional Services (Consulting, Accounting, Legal etc.)
• HVAC and Service
• Construction and Contractors
• Construction and Engineering
  
• Legal and Law Firms
  
• Non-profit and Charitable Organizations
• Finance
• Insurance
• Manufacturing
• Healthcare and Medical
• Nonprofit
• Hospitality and Tourism
  
• Retail and E-Commerce
  
• Real Estate and Property Management
  
• Transportation and Logistics
  
• Automotive and Dealerships